Terms And Conditions

 

Please read this document carefully as it will tell you everything you need to know about the terms and conditions on which we will deal with each other..
 

If you do not own the equipment, you will need to obtain the owner's permission before you can authorise us to start work.
 

We will carry out all work during our normal working hours (9am to 5pm Monday to Friday), unless we say otherwise.
 

We will agree with you what work we will carry out. We will then carry it out as soon as possible, depending on when an engineer is available.
 

One of our engineers will usually carry out the work. In some cases, we may authorise a suitably qualified contractor to carry out the work.
 

One of our engineers will usually carry out the work. In some cases, we may authorise a suitably qualified contractor to carry out the work.
 

If the materials are defective then we will repair or replace the defective materials free of charge. If our work is defective, then we will re-perform our work free of charge. You can contact your local authority’s trading standards or Citizens Advice Bureau if you need more information about your statutory rights.
 

If the materials are defective then we will repair or replace the defective materials free of charge. If our work is defective, then we will re-perform our work free of charge. You can contact your local authority’s trading standards or Citizens Advice Bureau if you need more information about your statutory rights.
 

The charge for the work includes the labour and parts for fixing the first and any other fault we identify on the specified item of equipment.
 

The price we quote does not include the following: Repairs identified or needed due to design faults in your current system at the time of the agreed work being carried out;
 

Any improvements which are needed to your satellite system or electrical installation or any work needed to bring your system or installation up to current specifications;
 

If you wish to upgrade or modify your equipment (to current specifications) this can be arranged at an additional cost. We will agree with you how much this will cost beforehand.
 

If the safety earth wire arrangements in your property do not meet the standards set out in the current Institute of Electrical Engineers regulations, we will tell you what work is needed to correct any problem. The engineer on site will decide whether work can go ahead.
 

Repairing or replacing a remote control is not included. There will be a charge for a replacement, the cost of which we will agree with you beforehand.
 

We will not carry out the repair if: Parts are unavailable;
 

Notice of your right to cancel. You are entitled to cancel this agreement. If you wish to cancel, you MUST DO SO IN WRITING within 28 days. You may send it (which may be by email) to the address provided. Your notice to cancel will be taken to have been received as soon as you post or send it to us or in the case of e-mail from the date it is sent to us. Please note that you will be required to pay for any goods or services that we provide to you if you ask us to start work before the end of your cancellation period.