Refund & Returns Policy
You may cancel this Annual Service by giving us notice in writing within 28 days from receipt of our details
including these terms and conditions or, if later, from our receipt of your payment (the cooling off period).
If you cancel it within this period we will provide you with a full refund. Your right to cancel will be lost if you
have received a service from us during this cooling off period with your agreement. Except for the cooling off
period, you may not otherwise cancel your Annual Service before the expiry of the applicable term. Consumer
Protection (Distance Selling) Regulations 2000: You may cancel this Annual Service by giving notice in writing
at any time up to and including the 8th working day (excluding Saturdays, Sundays and public holidays) after
You receive the Annual Service documents. If You have used a service under this Annual Service We reserve
the right to make a reasonable charge for the direct costs We have incurred in providing the services that You
have received. Refunds, when agreed will normally be credited to your bank account within 5-10 working days.
If you decide that you no longer wish to have your equipment serviced by HomeTec Specialist Solutions Ltd then you can cancel the
agreement by calling us on 0845 052 3409, alternatively you can send a letter to the address below.
HomeTec Specialist Solutions Ltd
Office 1 Pebble Court